Global Telecom Solutions Privacy Policy

Last updated: 19 May 2026

Global Telecom Solutions (“Global Telecom,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request information, or use our VoIP, Cloud PBX, virtual number, and related telecommunication services.

1. Information We Collect

We may collect personal and business information that you provide directly to us, including:

Name
Company name
Email address
Phone number
Billing or payment-related information
Service request details
Country or region of requested service
Communication preferences
Any information you include when contacting us

If you use our services, we may also process service-related information, such as:

Phone numbers assigned or used
Call routing settings
PBX configuration details
Support requests
Technical logs
Call or SMS metadata, where applicable
Usage information required to provide and manage the service

Telecommunication providers commonly collect information needed to identify users, provide communication services, process payments, support customers, and comply with legal obligations. Similar categories appear in privacy policies from VoIP/telecom providers such as Zadarma, Cloudli, GoTo, and VoIPVoIP.

2. How We Use Information

We use collected information to:

Provide VoIP, Cloud PBX, virtual number, and related services
Respond to customer questions and support requests
Prepare quotes, pricing, and service options
Set up and manage customer accounts
Process payments and invoices
Troubleshoot technical issues
Improve our website and services
Communicate service updates
Prevent fraud, abuse, or unauthorized use
Comply with applicable legal, regulatory, and telecom requirements

We do not sell your personal information.

3. Service and Technical Data

When providing telecommunication services, we may process technical and service-related data needed to operate the service. This may include call connection information, routing details, timestamps, number usage, IP-related data, device or browser information, and support diagnostics.

We use this information only for service delivery, security, troubleshooting, billing, support, and compliance purposes.

4. Payments and Billing

If payment is required, billing information may be processed by our payment providers or financial service partners. We do not intentionally store full payment card details unless required and handled through secure, compliant payment systems.

5. Cookies and Website Data

Our website may use cookies or similar technologies to improve website performance, understand visitor activity, and provide a better user experience.

Cookies may collect information such as:

Browser type
Device type
IP address
Pages visited
Time spent on the website
General location information

You can usually control or disable cookies through your browser settings.

6. How We Share Information

We may share information only when necessary, including with:

Service providers who help us operate our website or services
Telecom carriers or network partners needed to provide calling, SMS, numbers, or routing
Payment processors
Technical support or hosting providers
Legal, regulatory, or government authorities when required by law

We do not share personal information for unrelated third-party marketing.

7. International Services and Data Transfers

Because telecommunication services may involve international numbers, carriers, routes, and technical infrastructure, your information may be processed or transferred in countries outside your location.

When this happens, we take reasonable steps to protect your information according to applicable privacy and data protection requirements.

8. Data Retention

We keep personal and service-related information only for as long as necessary to:

Provide our services
Maintain customer accounts
Resolve disputes
Meet billing, tax, legal, or regulatory obligations
Prevent fraud or misuse
Comply with telecom-related requirements

When information is no longer needed, we delete, anonymize, or securely retain it as required by law.

9. Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or telecommunication service can be guaranteed to be completely secure.

10. Your Rights

Depending on your location, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information about how your data is used

To make a privacy-related request, please contact us using the details below.

11. Marketing Communications

If you choose to receive updates or marketing messages from us, you can unsubscribe or request removal at any time.

We may still send service-related messages when necessary, such as account, billing, support, or security notifications.

12. Children’s Privacy

Our services are intended for business users and individuals who are legally able to enter into service agreements. We do not knowingly collect personal information from children.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

Continued use of our website or services after changes are posted means you accept the updated policy.

15. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact us:

Global Telecom Solutions
Email: info@globaltelecomsolutions.com