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Terms of Service

Last updated: 19 May 2026

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These Terms of Service (“Terms”) govern your access to and use of the website, products, and services provided by Global Telecom Solutions (“Global Telecom,” “we,” “us,” or “our”).

By using our website, contacting us, creating an account, purchasing services, or using our VoIP, Cloud PBX, virtual number, SMS, routing, or related telecommunication services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

 

1. Our Services



Global Telecom Solutions provides business communication services, which may include:
 

  • VoIP calling services

  • Cloud PBX services

  • Virtual phone numbers

  • Call forwarding and routing

  • SIP-related services

  • SMS-related services, where available

  • Setup, support, and service configuration

  • Other related telecommunication services
     

Service availability may depend on country, number type, carrier rules, technical requirements, regulatory restrictions, and third-party network availability.

 

2. Eligibility and Account Responsibility



You must be legally able to enter into an agreement to use our services.
 

You are responsible for:
 

  • Providing accurate and current information

  • Keeping account credentials secure

  • All activity under your account

  • Making sure your use of the services complies with applicable laws

  • Informing us immediately about unauthorized access or suspicious activity
     

We may request identity, business, billing, or compliance information before activating or continuing services.

 

3. Service Availability



We aim to provide reliable service, but we do not guarantee that services will always be uninterrupted, error-free, or available in every location.
 

Telecommunication services may be affected by:
 

  • Internet connection quality

  • Third-party carriers

  • Local regulations

  • Number availability

  • Device or software settings

  • Network outages

  • Maintenance

  • Force majeure events

  • Restrictions imposed by external platforms or providers
     

We may modify, suspend, or discontinue services when necessary for technical, legal, security, or business reasons.

 

4. VoIP and Internet-Based Calling



Our VoIP services rely on internet connectivity and may not function properly during internet outages, power failures, network congestion, incorrect configuration, or device problems.

You are responsible for maintaining a suitable internet connection, compatible equipment, and correct configuration unless otherwise agreed in writing.

 

5. Virtual Numbers



Virtual numbers may be provided based on availability, number type, location, carrier rules, and verification requirements.


You understand and agree that:
 

  • Numbers may require documentation or identity verification

  • Some numbers may have usage restrictions

  • SMS may not be available on all number types

  • Certain services or platforms may reject VoIP, virtual, or non-mobile numbers

  • Number availability may change before activation

  • We cannot guarantee acceptance of a number by third-party services
     

Unless expressly required by applicable law or written agreement, assigned numbers are provided for use with our services and may not be considered your permanent property.

 

6. Cloud PBX Services



Cloud PBX features may include extensions, greetings, voicemail, forwarding, call routing, recording, menus, and related tools.

You are responsible for configuring PBX features correctly and ensuring that greetings, call recordings, call routing, and user access comply with applicable laws and business requirements.
 

If call recording is used, you are responsible for notifying participants and obtaining consent where required by law.
 

7. SMS and Messaging Services



SMS availability depends on the number type, carrier support, destination country, regulatory requirements, and third-party filtering.
 

We do not guarantee delivery of every SMS message or verification code.
 

You may not use SMS services for:
 

  • Spam

  • Fraud

  • Phishing

  • Harassment

  • Illegal marketing

  • Misleading messages

  • Unauthorized verification abuse

  • Any activity that violates laws, carrier rules, or platform rules
     

We may block or suspend SMS access if misuse is detected or suspected.

 

8. Emergency Calling


Our services may not support emergency calls, or emergency calling may be limited depending on your location, number type, configuration, or service plan.
 

VoIP and virtual number services are not always the same as traditional telephone lines for emergency calling.

You should maintain an alternative method for emergency communication, such as a mobile or traditional phone service.

Do not rely on Global Telecom services as your only way to contact emergency services unless we have expressly confirmed emergency calling support for your service and location in writing.
 

9. Acceptable Use


You agree not to use our website or services for illegal, harmful, abusive, or unauthorized activity.
 

Prohibited uses include, but are not limited to:
 

  • Fraud or attempted fraud

  • Spam, robocalling, or unlawful marketing

  • Harassment, threats, or abusive communication

  • Impersonation or caller ID spoofing

  • Phishing or social engineering

  • Unauthorized resale of services

  • Interference with networks or systems

  • Excessive or abnormal traffic that harms service quality

  • Use that violates telecom regulations, carrier policies, or third-party platform rules

  • Any activity that may damage our reputation, infrastructure, partners, or customers
     

We may suspend or terminate services if we believe the services are being misused.

 

10. Pricing, Payments, and Billing



Prices may depend on service type, destination, country, number type, usage, carrier cost, setup requirements, and selected plan.
 

You agree to pay all applicable fees, including:
 

  • Monthly service fees

  • Number rental fees

  • Usage charges

  • Setup fees

  • Call charges

  • SMS charges

  • Taxes, if applicable

  • Other agreed charges
     

Rates may change from time to time. Where practical, we will provide notice of significant pricing changes.
 

Failure to pay may result in suspension, restriction, or termination of services.

 

11. Refunds and Cancellations



Refunds, if available, depend on the type of service, usage, setup work completed, third-party carrier costs, and the terms agreed at purchase.
 

Some fees may be non-refundable, including but not limited to:
 

  • Activated numbers

  • Setup fees

  • Used calling or SMS credit

  • Carrier charges

  • Custom configuration work

  • Compliance or verification-related costs
     

You may request cancellation by contacting us at the email listed below. Cancellation does not remove your responsibility for unpaid charges already incurred.

 

12. Number Porting



Number porting may be available in some cases but is not guaranteed.
 

Porting depends on:
 

  • Country

  • Current provider

  • Number type

  • Customer documentation

  • Regulatory requirements

  • Carrier approval

  • Technical compatibility
     

You are responsible for providing accurate porting information. Incorrect or incomplete information may delay or prevent porting.

 

13. Customer Content and Communications



You are responsible for the content of communications sent or received through our services.
 

We do not control the content of your calls, messages, greetings, voicemail, or communications, but we may review technical or service-related information when needed for support, fraud prevention, legal compliance, or service operation.

 

14. Third-Party Providers and Networks



Our services may rely on telecom carriers, hosting providers, payment processors, software providers, and other third-party partners.
 

We are not responsible for failures, restrictions, delays, outages, or actions caused by third-party providers, carriers, external platforms, or networks outside our control.
 

Provider terms in the telecom industry commonly include restrictions related to acceptable use, third-party networks, billing, service limitations, and customer responsibility; similar structures appear in providers such as GoTo and Cloudli.  

 

15. Intellectual Property



All website content, branding, text, design, graphics, logos, and service materials are owned by or licensed to Global Telecom Solutions unless otherwise stated.
 

You may not copy, reproduce, modify, distribute, or use our materials without written permission.
 

16. Privacy



Our collection and use of personal information is described in our Privacy Policy.
 

By using our website or services, you agree that we may collect and process information as described in that policy.
 

17. Suspension and Termination



We may suspend, restrict, or terminate your access to services if:
 

  • You violate these Terms

  • Payment is overdue

  • We suspect fraud, abuse, or illegal activity

  • Required verification is not completed

  • Continued service creates legal, technical, financial, or security risk

  • A carrier or partner requires suspension

  • Service becomes unavailable or unsupported
     

Termination may result in loss of access to assigned numbers, PBX settings, voicemail, messages, account data, or service configuration.

 

18. Disclaimers



Our website and services are provided on an “as available” and “as is” basis.
 

To the maximum extent permitted by law, we do not guarantee:
 

  • Uninterrupted service

  • Error-free operation

  • Delivery of every call or message

  • Compatibility with every device, platform, or third-party service

  • Acceptance of virtual numbers by external websites or applications

  • Availability of every number, route, or destination

     

19. Limitation of Liability



To the maximum extent permitted by law, Global Telecom Solutions will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, lost business, lost data, service interruption, failed calls, failed messages, or loss of number access.
 

Our total liability for any claim related to the services will not exceed the amount paid by you for the affected service during the period giving rise to the claim, unless applicable law requires otherwise.

 

20. Indemnification



You agree to defend, indemnify, and hold harmless Global Telecom Solutions from claims, damages, losses, liabilities, costs, and expenses arising from:

 

  • Your use of the services

  • Your violation of these Terms

  • Your violation of laws or regulations

  • Your communications through the services

  • Your misuse of numbers, calls, SMS, PBX, or routing features

  • Claims made by third parties related to your use of the services

     

21. Changes to These Terms



We may update these Terms from time to time.
 

When changes are made, we will update the “Last updated” date. Continued use of our website or services after changes are posted means you accept the updated Terms.

 

22. Contact Us



For questions about these Terms or our services, please contact us:

 

Global Telecom Solutions
Email: info@globaltelecomsolutions.com

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